Service Associate

Responsibilities

• Greet members and guests with a friendly, professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check-in members and guests using the gym’s management system
• Oversee and manage check-in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols to ensure the well-being of members and staff
• Monitor inventory for coolers, beverages, and bar items, and track sales performance
• Support facility cleanliness by conducting gym walks, restocking supplies, and completing locker room and bathroom checks

Requirements

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude
• Ability to multitask and handle a fast-paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem-solving skills
• Flexibility to work evenings, weekends, and holidays as required
• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports

Benefits

• Free membership for you and one family member
• Discounted personal training and merchandise including supplements
• Employee referral program
• Daily Pay offered
• Competitive pay plus vacation, holiday, and sick pay based on eligibility
• Group health, dental, vision, supplemental life, and employee assistance program based on eligibility
• 401(k) with company matching based on eligibility
• Personal education growth options with Sophia Learning

About the Company

EōS Fitness is a bold, upbeat, and motivating fitness company. Its Core Purpose is to create loyal, lifelong fans and exercise practitioners through values that include taking personal responsibility, being optimistic, learning and growing, being a team player, and fighting hard to win.