Service Associate

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check-in members and guests using the gym’s management system
• Oversee and manage check-in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items
• Complete gym walks to rack weights, pick up trash, and complete bathroom and locker room checks

Requirements

• CPR certification required within 30 days of hire
• Ability to work overnight hours (10pm - 6am)
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems
• Must attend all mandatory company trainings within 30 days of employment

Preferred Qualifications

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry
• Proficiency in MS Office and familiarity with gym management software

Benefits

• Free membership for you and plus one family member
• Discounted Personal Training and merchandise
• Daily Pay access
• Group Health, dental, vision, and Supplemental Life insurance
• 401(k) with company matching
• Personal education growth options with Sophia Learning