Service Associate

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly
• Check-in members and guests using the gym’s management system
• Process payments for memberships, classes, and retail items
• Monitor and manage inventory levels for coolers, beverages, and bar items
• Complete gym walks to rack weights, pick up trash, and perform facility checks

Requirements

• Previous experience in customer service or front desk role
• Proficiency in MS Office and familiarity with gym management software
• Ability to work overnight hours (10pm - 6am)
• CPR certification required within 30 days of hire
• Ability to bend routinely and lift more than 40 lbs
• Ability to move about club floors and communicate with the public

Preferred Qualifications

• Experience or strong interest in the fitness industry

Benefits

• Free membership for you and one family member
• Daily Pay access
• Group Health, dental, vision, and Supplemental Life insurance
• 401(k) with company matching
• Discounted Personal Training and merchandise
• Personal education growth options via Sophia Learning