Service Associate

Responsibilities

• Serve as the initial point of contact for clients via phone and email
• Assist with scheduling and coordinating client appointments
• Process client requests, transactions, and paperwork according to firm policies
• Assist in the onboarding process for new clients
• Collaborate with custodians and internal teams to resolve account issues and transfers
• Support advisors with client-related documentation and accuracy
• Provide notary services for client transactions as required
• Maintain up-to-date and accurate client records in internal systems

Requirements

• 2-5 years of experience in a client-facing administrative role within financial services
• High school diploma or GED required; BS/BA degree preferred
• Strong communication and rapport-building skills
• Experience with CRM systems and basic financial software
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong attention to detail and ability to multitask in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Generous 401K contributions
• 15 days of paid time off annually (for first three years)
• 11 Paid Holidays
• Equity Purchase Program eligibility
• Future growth opportunities

About the Company

Allworth Financial is an independent investment financial advisory firm specializing in retirement planning, investment advising, and 401(k) management. As a high-growth, private equity-backed Registered Investment Advisor, Allworth emphasizes client well-being and education through a fiduciary approach.