Service Assistant Specialist

Responsibilities

• Monitor and control periodic maintenance schedules for elevators and escalators based on assigned routes
• Ensure the safety, service quality, and business continuity of field teams within the region
• Conduct customer visits to ensure maintenance, repair, and breakdown services meet company standards and customer expectations
• Plan and organize necessary technical training for field teams
• Manage resources effectively through workforce and material planning
• Review work plans regularly to increase operational efficiency
• Provide technical support to the Service Sales team during the proposal preparation process
• Track service maintenance orders to ensure processes move forward accurately and on time
• Identify and drive opportunities for improvement within operational processes

Requirements

• University degree in a relevant Engineering field
• Minimum 1 year of experience in the elevator sector preferred
• Experience in managing field teams
• Proficiency in using digital applications for team and product management
• Strong communication skills with a solution-oriented mindset
• Competency in computer usage and data analytics
• Willingness and ability to travel

Benefits

• Competitive gross salary, meal allowance, and transportation support
• Social benefits and private health insurance
• Performance-based bonus payments
• 24/7 Employee Support Program
• Eligibility for the Employee Scholar Program after two years of service
• A culture that encourages innovative ideas and recognizes talent

About the Company

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide. With a global team of 72,000 people, we are committed to safety, ethics, and quality, providing innovative solutions in more than 200 countries and territories.