Service Assistant

Responsibilities

• Welcome and assist workshop customers at the reception desk
• Provide advice to customers regarding general technical matters and inquiries
• Plan workshop appointments and create repair pre-orders
• Record vehicle and order data accurately
• Handle payments and manage vehicle handover to customers
• Ensure smooth operational workflows within the service team

Requirements

• Completed vocational training, ideally in the automotive, hospitality, or catering sector
• Valid passenger car driver's license
• A confident, friendly, and professional demeanor
• Willingness to work in shifts
• Strong commitment to customer orientation and reliability

Preferred Qualifications

• Previous experience in customer service or direct customer contact

Benefits

• Above-tariff compensation including holiday and Christmas bonuses
• 30 days of annual leave based on a 36-hour work week
• Regular professional training and development opportunities
• Company pension scheme and health promotion offers
• Employee discounts on vehicles and other corporate benefits
• Various amenities including a canteen, café, and on-site doctor

About the Company

Mercedes-Benz AG is a leading global supplier of premium and luxury cars and vans. We are dedicated to innovation and excellence in the automotive industry, providing high-quality service and mobility solutions to customers worldwide.