Service and Warranty Supervisor

Responsibilities

• Conduct new home service and warranty inspections
• Identify, assess and resolve building defects and maintenance issues
• Prepare detailed inspection reports and service requests
• Coordinate trades, suppliers and contractors to complete rectification works
• Provide technical advice and guidance to customers throughout the warranty process
• Build strong relationships with homeowners and deliver exceptional customer service
• Work closely with Service & Warranty Administrators, Technicians and internal stakeholders
• Manage warranty outcomes in line with company standards, VBA requirements and industry best practice
• Ensure service requests are resolved efficiently and within agreed timeframes
• Maintain accurate records and documentation throughout the warranty process

Requirements

• Previous experience in Service & Warranty, Maintenance or Construction within residential building
• Strong understanding of residential construction methods and defect diagnosis
• Knowledge of VBA requirements, building regulations and industry standards
• Excellent communication and conflict-resolution skills
• Ability to manage customer expectations and navigate challenging situations
• Strong organisational skills and attention to detail
• Current Australian Driver's Licence

Preferred Qualifications

• Certificate IV in Building and Construction
• Trade qualification within the construction industry
• Experience in a volume home building environment

Benefits

• Competitive salary package
• Fully maintained company vehicle
• Mobile phone, fuel card and E-Tag provided
• Ongoing training, support and professional development
• Long-term career opportunities

About the Company

Mirrastone is Victoria's largest residential home builder, delivering thousands of homes each year across several industry-leading brands including Sherridon Homes, Royston Homes, and Soho Living.