Service Advisor

Responsibilities

• Schedule service appointments and obtain customer and vehicle data prior to arrival
• Greet customers in a timely and friendly manner
• Provide complete and accurate written cost estimates for labor and parts
• Monitor repair progress and contact customers regarding changes in estimates or promised completion times
• Advise customers on vehicle care and the importance of manufacturer-specified maintenance
• Maintain high Customer Satisfaction Index (CSI) ratings
• Follow all company safety policies and federal, state, and local regulations

Requirements

• High school diploma or equivalent
• Minimum of two years of dealership experience
• General knowledge of vehicle mechanical operations
• Valid driver's license
• Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report
• Excellent oral and written communication skills

Preferred Qualifications

• ASE certification
• Previous sales experience

Benefits

• Comprehensive training and professional development opportunities
• Competitive compensation
• Unparalleled benefits through the Sonic Automotive network

About the Company

Lexus of Birmingham is a Sonic Automotive family dealership. As part of a network of over 100 dealerships, we are committed to your professional success and invested in your future, offering a cooperative, team-based environment with significant opportunities for internal advancement.