Service Advisor

Responsibilities

• Provide high-quality service to clients by guiding them through mortgage credit processes, document integration, and financial alternatives.
• Manage and update client records in Salesforce, including file status, fiscal information, and credit values.
• Monitor construction progress and coordinate the scheduling of deed signings with notaries and banks.
• Ensure all documentation meets required checklists and timely submission of INFONAVIT credit information forms.
• Collaborate with internal departments to resolve client needs with empathy and efficiency to achieve high NPS scores.
• Achieve company revenue goals through the timely execution of property deed signings.

Requirements

• Proven experience in mortgage credit management.
• Strong background in customer service and client relationship management.
• Solid administrative and organizational skills.
• Fundamental knowledge of finance and credit processes.
• Proficiency in basic Excel.
• Ability to work autonomously and solve complex problems.

Preferred Qualifications

• Experience with notary procedures and legal documentation.
• Knowledge of the real estate industry.
• Experience in credit analysis or sales.
• Strong verbal communication and interpersonal skills.

About the Company

GP Vivienda is a leading real estate developer dedicated to providing quality housing solutions. We focus on excellence in customer service and continuous improvement to help our clients achieve the dream of homeownership.