Server - Fairmont Gold

Responsibilities

• Provide high-quality food and beverage service to guests within the Fairmont Gold department.
• Discover guest needs and act on them promptly, effectively, and with confidence.
• Assist guests with queries and provide informative details regarding menu items and beverage lists.
• Follow all outlet policies, service standards, and safety/sanitation procedures.
• Maintain professional appearance and adhere to uniform and attendance standards.
• Work cohesively with the Front Office team to ensure guest expectations are exceeded.
• Assist in the training and coaching of new staff members once fully competent.

Requirements

• Fluency in English (written and spoken).
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.
• Computer and system literacy.
• Ability to work effectively as part of a team.

Preferred Qualifications

• Previous experience in a professional service role.
• Prior experience working with Opera or a related hotel management system.
• Proficiency in additional languages.

About the Company

Accor is a global leader in hospitality, bringing together more than 45 brands and 5,500 hotels worldwide. We believe in responsible hospitality and provide numerous opportunities for professional development and advancement. At Fairmont, we empower our team members to become "Heartists®," using their passion to create memorable impacts for our guests and colleagues alike.