Senior/Principal Product Manager, Retention

Responsibilities

• Define the product vision, strategy, and roadmap for CRM and Retention Technology
• Act as subject matter expert in CRM data, lifecycle tooling, and existing tech stacks
• Collaborate with marketing, data science, and engineering on lifecycle orchestration and personalization
• Build autonomous systems for personalized communications across email, SMS, push, and in-app channels
• Develop a platform to integrate CRM channels and connect lifecycle signals to growth teams
• Enable development of personalization engines and audience segmentation for LTV optimization
• Vet third-party CRM, CDP, and ESP vendors
• Drive continuous testing of lifecycle programs and messaging strategies

Requirements

• 5+ years of experience defining and launching products
• Proven ability to influence cross-functional teams
• AI and technical background
• Experience with CRM platforms, ESPs, CDPs, and lifecycle automation tools
• Ability to build AI tools to foster organizational adoption
• Strong data-driven decision-making skills
• Excellent written and verbal communication

About the Company

Quince is a direct-to-consumer (DTC) tech company disrupting the retail industry by leveraging AI, analytics, and automation to provide high-quality essentials at low prices through sustainable, just-in-time manufacturing.