Senior/Lead Forward Deployed Engineer

About the Company

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

Responsibilities

• Lead the technical execution of Parloa’s deployments inside large, complex enterprise environments
• Architect deployment solutions that meet enterprise-grade requirements for performance, reliability, and security
• Build custom extensions, integrations, and configurations to close product gaps
• Operate at the intersection of backend engineering, DevOps, and data engineering
• Collaborate directly with customer engineering organizations to overcome constraints
• Provide technical guidance to junior in-field engineers
• Engage with enterprise architects and senior technical stakeholders
• Rapidly unblock issues in mission-critical environments
• Act as the feedback loop between the field and core engineering teams to shape the product

Requirements

• 7+ years of professional experience in software engineering, systems integration, DevOps, or data engineering
• Proven track record of leading deep technical deployments in large-scale enterprise environments
• Strong technical depth in backend engineering, infrastructure-as-code, Kubernetes, cloud platforms, APIs, and databases
• Ability to operate independently in ambiguous, high-responsibility settings
• Degree in Computer Science, Engineering, or a related technical field

Preferred Qualifications

• Experience building or integrating AI/LLM-powered systems (e.g., embedding agent workflows, vector databases, prompt orchestration)