Senior/Associate Director, Operations

Responsibilities

• Lead, coach, and develop a diverse management team across office and field operations
• Maintain exceptional client satisfaction and build long-term relationships with key stakeholders
• Develop and execute annual and long-term operational strategies
• Manage portfolio profitability, operational budgets, and financial performance metrics
• Drive continuous improvement initiatives and ensure compliance with OHS requirements
• Pursue new business opportunities and support RFP responses
• Oversee training, onboarding, and workforce planning initiatives

Requirements

• Leadership experience overseeing large-scale operations or multi-site portfolios
• Experience managing client relationships and executive-level stakeholders
• Strong financial acumen including budgeting and forecasting
• Demonstrated ability to lead and develop management teams
• Valid driver's license with ability to travel throughout the region
• Excellent communication and relationship-building skills

Preferred Qualifications

• Experience within the security industry or facilities management
• Experience supporting RFPs and contract negotiations
• Knowledge of Occupational Health & Safety regulations
• Post-secondary education in Business Administration or Operations Management

Benefits

• Competitive salary package
• Comprehensive health and dental benefits
• Career advancement opportunities
• Leadership development and professional training programs
• Employee recognition and reward programs