Senior VoIP/Network Engineer

Responsibilities

• Design and architect enterprise VoIP and IP telephony solutions
• Lead implementation of SIP, RTP, and call control protocols
• Troubleshoot complex voice quality issues including latency, jitter, and packet loss
• Manage dial plans, call routing, and call flow design
• Architect and manage enterprise network infrastructure including routers, switches, and firewalls
• Implement advanced TCP/IP, VLANs, QoS, and VPN solutions
• Optimize networks for real-time voice traffic and high availability
• Support and integrate Cisco UCCE / Contact Center solutions
• Work with ICM, CVP, and CUCM environments
• Lead complex troubleshooting and root cause analysis (RCA)
• Mentor junior engineers and provide technical guidance
• Ensure secure voice and network architecture and implement compliance best practices

Requirements

• 15+ years of hands-on experience in enterprise voice and network infrastructure
• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field
• Deep expertise in VoIP technologies and advanced networking
• Experience with Cisco UCCE (Unified Contact Center Enterprise)
• Knowledge of ICM, CVP, and CUCM
• CCNP, CCIE, or equivalent certification

Preferred Qualifications

• Experience with Unified Communications and Cloud VoIP
• Proven ability to lead large-scale enterprise projects

About the Company

Startekk Inc focuses on digital transformation to accelerate organizational growth and increase efficiencies. We help our workforce achieve focused business goals by analyzing data and supporting large-scale digital initiatives.