Senior Voice Platform Engineer

Responsibilities

• Support and maintain voice infrastructure, including SBCs, policy servers, and voice gateways
• Troubleshoot SIP signaling and call flow issues across global platforms
• Participate in an on-call rotation and respond to high-severity incidents
• Work closely with DevOps, Cloud, Network, and Security teams to ensure reliable service delivery
• Partner with vendors for platform updates, tuning, and escalations
• Implement and refine monitoring, alerting, and automation to improve operational efficiency
• Contribute to the documentation, design, and continuous improvement of the voice environment

Requirements

• 7-10+ years of experience in voice engineering, operations, or telecom infrastructure
• Strong understanding of SIP stack architecture, call setup, and troubleshooting methodologies
• Hands-on experience with SBCs and policy servers (Ribbon experience required)
• Familiarity with voice routing, QoS, and integration with cloud and on-prem systems
• Experience supporting 24x7 operations, on-call support, and incident management
• Knowledge of cloud environments (AWS, Azure) and security best practices
• Excellent problem-solving skills and communication abilities for working with distributed teams

Preferred Qualifications

• Experience automating or scripting voice operations workflows
• Familiarity with observability tools such as Grafana

About the Company

Vonage is a global cloud communications leader. We help brands like Airbnb, Viber, WhatsApp, and Snapchat accelerate their digital transformation through our fully programmable unified communications, contact center solutions, and communications APIs.