Senior UX Researcher

About the Company

Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all. We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA.

Responsibilities

• Plan and conduct qualitative and quantitative research including interviews, field studies, surveys, and usability testing
• Build and manage a panel of drivers and riders for continuous feedback
• Translate research findings into clear, actionable insights
• Partner with product managers and designers during discovery and validation phases
• Identify key user pain points and opportunities across the driver and rider journey
• Support product decisions with data-driven insights and research findings
• Contribute to building research processes, documentation, and knowledge sharing

Requirements

• 4+ years of experience in UX Research or a related field
• Fluent in Arabic and English
• Strong experience in qualitative research and user interviews
• Good understanding of quantitative research methods, including surveys and data analysis
• Experience working closely with product and design teams
• Experience in mobility, ride-hailing, travel, or marketplace products
• Experience conducting field research with operational users
• Familiarity with analytics tools and behavioural data

Benefits

• Opportunity to collaborate with talented individuals and expand your skill set
• Environment that encourages ownership
• Health benefits and insurance
• Flexible working hours