Senior User Researcher

About the Company

Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. Backed by Khosla Ventures and led by industry pioneers, we leverage artificial intelligence to provide personalized insights and build a financial ecosystem for inclusive finance.

Responsibilities

• Own research strategy and roadmap for key product areas, prioritizing based on impact and risk
• Design and execute end-to-end studies, from scoping through synthesis and activation
• Conduct customer interviews, usability testing, surveys, and feedback sessions
• Blend qualitative and quantitative data to develop actionable recommendations
• Partner cross-functionally with Product, Design, Engineering, and Data to influence decisions
• Translate research into compelling insights, frameworks, and artifacts
• Advocate for the customer in roadmap and strategy discussions
• Contribute to research operations, best practices, and mentorship

Requirements

• 5–8+ years of UX/User Research experience in product environments
• Strong mixed-methods expertise (qualitative and quantitative)
• Proven ability to lead customer interviews and research initiatives end-to-end
• Excellent study design, analytical thinking, and communication skills
• Experience with common research and analytics tools
• High ownership and ability to operate in ambiguity
• Bachelor's degree in a relevant field or equivalent experience

Preferred Qualifications

• Fintech or regulated industry experience
• Experience with advanced research methods such as segmentation or experimentation
• Background in building or scaling research practices

Benefits

• 100% company-paid medical, dental, and vision coverage for employees and dependents
• Up to $100 per month fitness reimbursement
• 401(k) with a 3.5% match and immediate vesting
• Meal program available for lunch and dinner
• $1,000 HSA match
• Flexible PTO