Senior Travel Operations Specialist

Responsibilities

• Deliver professional customer support via Voice, Email, WhatsApp, and other channels
• Manage complex domestic and international reservations, including reissues, exchanges, and refunds
• Interpret and apply airline fare rules accurately to minimize financial risk
• Manage NDC and GDS bookings and monitor operational queues within SLAs
• Liaise with airlines and suppliers to negotiate outcomes for customers
• Identify and mitigate Agency Debit Memo (ADM) risks
• Support onboarding and process improvement initiatives

Requirements

• Minimum 6 years of core travel industry experience
• Advanced proficiency in Amadeus (Cryptic) is non-negotiable
• Hands-on experience with NDC platforms and multi-channel CRM tools
• Impeccable verbal and written English communication skills
• High School completion (Grade 12 / NQF4 / A-Levels)
• Exceptional attention to detail and analytical precision

About the Company

TravelLab's One Team is the engine room of Group Travel Operations, supporting multiple global regions and brands to ensure seamless air travel experiences for thousands of clients daily.