Senior Travel Consultant

Responsibilities

• Design and customize comprehensive travel itineraries based on client preferences, budgets, and requirements
• Provide expert advice on air tickets, accommodations, transportation, visas, and travel requirements
• Build and maintain strong client relationships through exceptional service and regular follow-up
• Research and recommend appropriate travel options, including flights, hotels, cruises, tours, and ancillary services
• Process bookings, prepare travel documentation, and ensure all details are accurately recorded
• Handle complex itineraries, special requests, and VIP client arrangements
• Resolve travel-related issues and provide assistance to clients before, during, and after travel
• Meet or exceed productivity targets and performance metrics

Requirements

• Minimum 3-5 years of experience in travel consulting or related roles
• Proficiency with GDS systems (Sabre, Amadeus, Galileo, or similar)
• Strong knowledge of geography, international destinations, and travel products
• Demonstrated sales ability and a track record of meeting or exceeding targets
• Excellent customer service, interpersonal, and professional communication skills
• Strong problem-solving skills with the ability to handle complex bookings

Benefits

• Market-aligned remuneration structure and competitive salary
• Access to relevant training courses and global career advancement opportunities
• Fun and energetic company culture
• Work-life balance with paid annual leave
• Comprehensive wellbeing focus including medical, accidental, and term insurance
• Paternity leave benefits
• Industry travel discounts and perks

About the Company

FCM, part of Flight Centre Travel Group (FCTG), is one of the world’s largest travel management companies. We are a trusted partner for multinational companies, providing 24/7 service across 97 countries. We combine flexible technology with expert local knowledge to deliver a personalized business travel experience. FCM is a multi-year winner of the World's Leading Travel Management Company Award and is recognized as a Great Place to Work.