Senior Technician, Field Service

Responsibilities

• Resolve complex technical issues and handle high-level escalations, including executive support.
• Provide second-level support for end-user desktop and IT site services.
• Manage local IT equipment within the IT Asset Management (ITAM) and global databases.
• Perform hardware installations, including rack and stack operations.
• Execute break/fix support and manage technical cases through to resolution.
• Coordinate with vendors to resolve user issues and document technical procedures.
• Build and maintain relationships with product groups and tool content teams.

Requirements

• 2+ years of related technical experience.
• Proficiency in hardware, software, and operating system troubleshooting (Desktops, Laptops, Printers).
• Experience with ServiceNow or similar ITSM ticketing solutions.
• Strong understanding of OS installation, configuration, and troubleshooting.
• Knowledge of network protocols (TCP/IP, subnetting), VPN, and command-line tools (ipconfig, traceroute).
• Experience with mobile device email configuration (Exchange Active Sync).
• Strong communication and customer handling skills.

Preferred Qualifications

• Knowledge of Macintosh and Linux operating systems.
• Exposure to setting up and troubleshooting Video Conferencing systems.
• Experience implementing Voice/Telecom systems and deploying phone extensions.

Benefits

• Comprehensive healthcare programs.
• Award-winning financial wellness tools and resources.
• Generous leave of absence for new parents and caregivers.
• Industry-leading wellness platform.

About the Company

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. We are committed to driving human progress through technology and providing an inclusive environment where every team member can make a profound impact.