Senior Technician

Responsibilities

• Provide premium, white-glove deskside support to client end users
• Manage inbound tickets from initiation to resolution using the ticketing system
• Perform installation, configuration, deployment, and troubleshooting of desktop computers and peripherals
• Support network access, connectivity, and troubleshoot faulty operating systems or applications
• Manage Chromebook and iPad devices including configuration and enrollment via Google Admin Console
• Administer VOIP, telecoms, printers, and networked intercom systems
• Perform inventory tracking, asset tagging, and monthly reporting of IT activities
• Coordinate low-voltage cabling work and perform routine maintenance on AV equipment

Requirements

• 1-2 years of experience providing in-person support for end-user hardware and applications
• In-depth knowledge of desktop hardware, peripherals, and operating systems (Windows, macOS)
• Understanding of network protocols, routers, switches, and firewalls
• Ability to lift and move equipment weighing up to 50 lbs
• Reliable transportation for on-site duties
• Ability to work on-site from 8:00 AM – 4:30 PM, five days a week

Preferred Qualifications

• Relevant industry certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications

Benefits

• Medical and dental plans
• Company paid vision and disability plans
• 401K with employer match
• Tuition reimbursement
• Technical certification gift card rewards program
• Flexible spending programs (Healthcare, Dependent Care, Transit, Parking)

About the Company

CCS is a leading technology consulting firm providing best in class solutions to clients for over 45 years, specializing in network integration, support services, and application services.