Senior Technical Support Specialist

Responsibilities

• Perform deep investigation and Root Cause Analysis (RCA) on escalated complex platform issues
• Troubleshoot intricate transaction flows, routing failures, and configuration issues using system logs and API debugging
• Replicate complex client environments and integration scenarios to reproduce confirmed bugs
• Implement complex configuration changes, workarounds, and data adjustments to resolve persistent issues
• Act as the primary technical liaison between Product and Engineering to scope bugs and validate fixes

Requirements

• Deep knowledge of payment infrastructure, transaction lifecycles, and complex routing logic
• Expert proficiency with Postman or similar REST clients for API debugging and testing
• Strong analytical and diagnostic problem-solving skills for resolving novel technical issues
• Superior technical communication skills for writing engineering tickets and client summaries
• Demonstrated success and tenure in a technical support or first-contact role

Benefits

• Monthly food vouchers (102.26 EUR)
• Full medical insurance including dental, maternity, and annual check-ups
• 20+ days of paid leave plus 6 additional sick days
• Birthday gift cards, wedding, and newborn gifts
• Sports card (Multisport)
• Office perks including breakfast, Friday lunches, snacks, and fruits
• Team-building events and career growth opportunities

About the Company

PGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. We offer a massive ecosystem of 150+ payment methods, multi-currency support, and proprietary technology with PCI DSS Level 1 compliance to help businesses scale globally.