Senior Technical Support Specialist - Inventor

Responsibilities

• Resolve complex customer issues across multiple channels including chat, phone, web, and forums
• Provide expert guidance on product features, usage, and design automation for Autodesk products
• Research, verify, and document product issues and solutions in internal systems and knowledge base articles
• Perform root cause analysis and identify trends to improve overall support quality
• Manage and prioritize a personal backlog of support requests and handle escalations effectively
• Collaborate with product management and development teams to provide feedback for product improvement
• Mentor less experienced team members and contribute to process improvements

Requirements

• Bachelor’s degree in Mechanical, Industrial, Systems Engineering, or a related technical field
• 4+ years of relevant industry experience
• Strong troubleshooting and analytical skills
• Excellent communication and relationship-building skills
• Demonstrated ability to work independently and manage time effectively in a fast-paced environment

Preferred Qualifications

• Experience with 3D modeling, visualization, or layout design tools
• Experience in a customer-facing or consulting role
• Proficiency with Data Management Solutions and Factory Design Utilities
• Strong presentation skills and ability to demonstrate business value

Benefits

• Comprehensive health and financial benefits
• Time away and everyday wellness programs
• Competitive compensation including potential for annual cash bonuses and stock grants

About the Company

Autodesk helps innovators turn their ideas into reality, transforming how things are made. From the greenest buildings to the smartest factories, our software empowers creators to design and make a better world.