Senior Technical Support Specialist

Responsibilities

• Resolve customer issues across multiple channels including chat, phone, web, and forums with efficiency and professionalism.
• Provide expert guidance on product features, usage, and design automation to Autodesk customers.
• Research, verify, and document product issues and solutions in internal systems and customer-facing knowledge base articles.
• Perform root cause analysis and identify trends to improve support quality and product performance.
• Manage and prioritize a personal backlog of support requests and handle escalations effectively.
• Collaborate with product management and development teams by providing feedback to improve the customer experience.
• Mentor less experienced team members and contribute to ongoing process improvements.

Requirements

• Bachelor’s degree in Mechanical, Industrial, Systems Engineering, or a related technical field.
• 4+ years of relevant industry experience.
• Strong troubleshooting and analytical skills to solve complex technical problems.
• Excellent communication and relationship-building skills across all levels.
• Demonstrated ability to manage time effectively and work independently with high accountability.
• Ability to thrive in an evolving environment and a strong motivation to learn new technologies.

Preferred Qualifications

• Experience with 3D modeling, visualization, or layout design tools.
• Experience in a customer-facing or consulting role.
• Strong presentation skills, including the ability to demonstrate business value and simulation outcomes.
• Proficiency in English; additional languages are a plus.
• Experience with Data Management Solutions and Factory Design Utilities.

Benefits

• Comprehensive health and financial benefits.
• Time away for wellness and personal balance.
• Competitive compensation package including potential for annual cash bonuses and stock grants.

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. From the greenest buildings to the smartest factories, our software empowers creators to design a better world.