Posted 2 days ago
Senior Technical Support Executive
Adeeba E Services Pvt LtdSr. Tech Support Executive
Perks & benefits
Education AllowanceMedical InsurancePaid LeaveCommission
Requirements
6+ months outbound tech experience, Fluent English, Night shift availability, Sales and payment processing skills
Skills
Technical Supportcustomer service
About the role
About the Company
Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally.
Responsibilities
- Handle inbound calls from customers regarding printers, routers, emails, and other devices
- Analyze technical issues correctly to provide solutions
- Pitch and sell relevant service plans and software to customers
- Process customer payments during calls
Requirements
- Minimum 6 months experience in an International Outbound Tech process
- Excellent English communication skills
- Ability to work night shifts (US Shift)
- Graduate or Undergraduate degree
- Ability to close sales and handle payments
Benefits
- Fixed monthly salary and huge incentives
- Daily, monthly, and spot incentives
- 24 leaves per year plus compensatory offs and birthday leaves
- Medical benefits
- No extension of shift timings
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Adeeba E Services Pvt Ltd · Kolkata
