Senior Technical Support Engineer

Responsibilities

• Act as a technical lead and consultant for Dynamics 365 and Power Platform solutions in production environments.
• Resolve complex L3/L4 production issues through effective triage and root cause analysis.
• Mentor team members handling incidents, service requests, and minor enhancements.
• Support and enhance Microsoft CCaaS (Omnichannel) solutions, including routing and agent experience.
• Design and implement integrations using Azure services such as Logic Apps and Functions.
• Review code, configurations, and fixes to ensure performance, scalability, and security.
• Participate in global support operations, including night/rotational shifts and on-call duties.
• Ensure strict SLA adherence and timely resolution of high-priority incidents.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6–8 years of relevant experience in Dynamics 365 and Power Platform.
• Proven experience working in Managed Services or AMS support environments.
• Proficiency in Azure integration services, including Logic Apps, Functions, and Dataverse APIs.
• Ability to work rotational or night shifts to support a global model.
• Strong analytical, problem-solving, and stakeholder management skills.

Preferred Qualifications

• Microsoft certifications in Dynamics 365, Power Platform, or Azure.
• Experience with AI-assisted development tools such as GitHub Copilot or Copilot Studio.
• Familiarity with .NET, C#, and Azure DevOps (CI/CD, ALM).

About the Company

TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experiences (CX). We focus on coaching clients to ensure their employees feel valued and supported, creating environments where both employees and customers can thrive.