Senior Technical Support Engineer

Responsibilities

• Deploy the full Ansys simulation toolset to help customers solve thermal management, propulsion, and climate control problems
• Work directly with customers to ensure high satisfaction, troubleshooting workflows, and guiding best practices
• Build deep subject matter expertise in Ansys thermal and fluids products to serve as a primary resource for customers and internal teams
• Evaluate AI-based support platform responses for technical accuracy and relevance
• File defect reports, verify fixes, and participate in field testing of new software releases
• Support Sales and Marketing teams with technical expertise during customer engagements and product demos
• Contribute to product improvement by submitting feature requests and workflow recommendations based on customer feedback

Requirements

• BS in Mechanical Engineering, Aerospace Engineering, or a related Engineering Physics field
• 5+ years of experience in engineering software environments (or MS with 2+ years, or PhD)
• Deep understanding of system-level thermal analysis with expertise in thermal management, propulsion, or climate control systems
• Excellent written and verbal communication skills for interacting with customers and cross-functional teams
• Strong organizational and time management skills to prioritize multiple projects

Preferred Qualifications

• 2+ years of experience using Thermal Desktop, RadCAD, FloCAD, OpenTD API, or TD Direct
• Experience with NX-Thermal, Maya HTT TMG, ESATAN, SINDA, TSS, Flowmaster, GT-Suite, Amesim, Thermica, or Easy5

Benefits

• Competitive total rewards package including base salary, annual bonus, and equity eligibility
• Comprehensive health, wellness, and financial benefits

About the Company

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation, and analysis solutions, partnering closely with customers across a wide range of industries to maximize R&D capability and productivity.