Senior Technical Success Manager

Responsibilities

• Own customer deployment, adoption, and outcomes for a portfolio of 30-40 accounts across the APJ region.
• Lead deployment planning, including scoping, kickoff meetings, use case alignment, and coordination of internal and partner delivery teams.
• Monitor portfolio health using AI-augmented signals to proactively drive renewals and deepen stakeholder engagement.
• Drive product adoption by running live working sessions and identifying new use cases to expand platform value.
• Develop success plans tied to customer goals and deliver executive business reviews that connect usage to measurable business impact.
• Partner with Account Executives to co-own renewals and identify expansion opportunities within your book of business.
• Serve as the voice of the customer internally to help shape product roadmap and delivery priorities.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
• 2+ years of experience leading enterprise software deployments involving change management and data governance.
• 2+ years of experience managing a portfolio of 20+ mid-market or enterprise accounts.
• Proven experience co-owning renewals and contributing to expansion pipelines alongside sales counterparts.
• Experience training or enabling non-technical teams to become data-sufficient.
• Expert-level project management skills and the ability to thrive in a fast-paced, independent environment.
• Excellent communication skills with the ability to influence stakeholders from data engineers to C-level executives.

Preferred Qualifications

• Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms.
• Background in consulting, solutions delivery, or implementation.
• Hands-on experience using Amplitude as a practitioner.
• Fluency in Mandarin.

About the Company

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.