Senior Technical Solutions Manager

Responsibilities

• Build and manage a team of Technical Solution Engineers
• Provide coaching and mentorship to the engineers
• Identify and implement process improvements to meet or exceed regional performance KPIs
• Establish training plans and subject matter expertise within the team
• Drive support escalations and establish cross-functional collaboration to manage and resolve issues
• Be a player-coach and provide technical leadership to the regional support team
• Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform
• Define quarterly goals and track them to completion to drive team growth and personal development
• Scale the organization by developing processes and guidelines that promote operational efficiency
• Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams
• Perform risk assessments and be a hands-on leader

Requirements

• Minimum 15 years of experience in the Tech Industry (SaaS Support, building, testing, and maintaining)
• Minimum 6+ years of managerial experience leading a team of at least 6+ technical support engineers
• Proven experience with cloud native applications/SaaS (AWS, Azure, GCP), big data platforms, or Apache Spark
• Demonstrated experience in a customer-facing role managing a large regional team
• Excellent analytical and troubleshooting skills
• Excellent customer facing, verbal and written communication skills
• Team-oriented attitude and comfort working in a startup environment
• Hands-on experience in systems troubleshooting, networking, Linux fundamentals, JVM troubleshooting, and debugging Java applications preferred

About the Company

Databricks is the data and AI company. More than 10,000 organizations worldwide rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow.