Senior Technical Service Analyst

Responsibilities

• Diagnose and troubleshoot incoming calls, tickets, and emails for technical issues of moderate scope
• Ensure timely resolution or escalation of technical issues
• Develop, document, and implement standard operating procedures and guidelines
• Exercise judgment within defined procedures and practices to determine appropriate actions

Requirements

• Degree in Computer Science, Information Technology, or equivalent relevant work experience
• 3+ years of experience in a technical support role
• Proven ability to diagnose and troubleshoot complex technical issues
• Experience working with ticketing systems to manage and document support requests
• Basic understanding of networking principles
• Strong analytical skills to assess, prioritize, and resolve issues efficiently

About the Company

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. We are a financially strong organization and a proud part of Constellation Software Inc. (CSI), providing long-term stability alongside entrepreneurial autonomy.