Senior Technical Project Manager

Responsibilities

• Lead services engagements as the single point of contact, managing overall engagement budgets and project governance
• Define, scope, and sell the Professional Services portfolio, including the preparation of Statements of Work and Change Orders
• Partner with sales teams to develop strong customer relationships and grow the Professional Services business
• Plan and forecast resourcing profiles, working with the resourcing function to assign skilled personnel to engagements
• Act as a conduit between customers and internal departments such as Support and Engineering
• Coach customer project managers and ensure alignment of all tasks and activities

Requirements

• Proven experience managing project or engagement delivery within an enterprise software or SaaS company
• Experience leading, scoping, and delivering data-related consulting projects
• Strong customer relationship management skills, including managing escalations and executive steering meetings
• Deep knowledge of software implementation and project/program management methodologies
• Strong foundational knowledge within the IT domain
• Project Management related certifications
• Excellent verbal, written, and presentation communication skills in English
• Ability to work 100% onsite in Mumbai

Preferred Qualifications

• Experience interacting directly with Cloudera software
• Industry experience working with large Financial Services, Retail, or Public Sector customers
• Specific experience in India-based project and customer delivery management

Benefits

• Generous PTO policy and support for work-life balance with Unplugged Days
• Flexible WFH policy and mental/physical wellness programs
• Phone and internet reimbursement programs
• Access to continued career development and paid volunteer time
• Comprehensive benefits and competitive compensation packages

About the Company

Cloudera empowers organizations to transform complex data into clear and actionable insights. As a preferred data partner for the world's largest enterprises, Cloudera leverages innovation from the open source community to advance digital transformation across nearly every industry.