Senior Technical Program Manager

About the Company

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

Responsibilities

• Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments
• Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare
• Serve as the primary delivery contact for enterprise customer stakeholders, including executive sponsors and technical leaders
• Coordinate technical delivery across integrations, infrastructure, environments, testing, and deployment readiness
• Partner with Product, Sales, Solution Engineering, Support, and Deployment Strategists
• Drive consistency across delivery governance, implementation standards, and operational processes
• Mentor junior TPMs and help establish scalable delivery best practices

Requirements

• 6+ years of experience in technical program management, enterprise software delivery, or professional services
• Proven experience leading complex enterprise deployments involving integrations and cross-functional teams
• Strong technical credibility regarding APIs, infrastructure dependencies, and integrations
• Experience managing programs across Agile, Waterfall, and Hybrid methodologies
• Strong stakeholder management and executive communication skills
• Highly organized and comfortable in fast-paced, ambiguous environments

Preferred Qualifications

• Experience with conversational AI, LLMs, or enterprise AI deployments
• Exposure to CCaaS platforms or enterprise integrations (Genesys, Five9, NICE, or Avaya)
• Experience supporting pre-sales scoping and SOW development
• PMP, Scrum Master, or Agile certifications
• Experience working with SIs, GSIs, or BPOs