Senior Technical Program Manager, Customer Support Security Strategy & Operations

Responsibilities

• Design and operationalize the end-to-end operating framework for customer support security and platform integrity programs
• Build scalable mechanisms for risk intake, prioritization, investigation coordination, and remediation tracking
• Lead the cross-functional operational command structure for critical support security and platform integrity incidents
• Partner with Security, IT, and Integrity Operations to proactively identify vulnerabilities and abuse trends
• Identify opportunities to leverage AI, LLMs, and automation to improve detection and triage
• Drive alignment across senior technical and operational stakeholders and manage executive operating rhythms

Requirements

• 8+ years of experience in Technical Program Management, Program Management, Operations, Trust & Safety, or Integrity Operations
• 4+ years leading large-scale cross-functional programs across technical and operational organizations
• Experience partnering across Security, IT, Product, Engineering, Analytics, and Operations teams
• Strong understanding of support operations, integrity operations, platform risk, or operational security
• Strong executive communication and stakeholder management skills

Preferred Qualifications

• Experience in trust & safety, security operations, or fraud prevention environments
• Experience with access management, abuse prevention, or incident management
• Experience building scalable governance frameworks or escalation models
• Experience leveraging AI, automation, or workflow tooling to improve operational scale
• Experience operating across global teams and time zones

About the Company

DoorDash is a technology and logistics company on a mission to empower local economies. We are growing rapidly and looking for team members to help us evolve from a food delivery service to a company that people turn to for any and all goods.