Senior Technical Account Manager

Responsibilities

• Serve as the primary technical point of contact for strategic accounts across various verticals.
• Lead technical onboarding and project manage deployments for new use cases and products.
• Provide hands-on guidance for Web and Mobile SDK integrations, REST/webhook architectures, and backend configurations.
• Monitor account health and lead technical incident response, including coordinating internal engineering and communicating with stakeholders.
• Translate customer feedback into actionable product requirements for Product and Engineering teams.
• Build AI-assisted workflows to accelerate customer onboarding and improve documentation.

Requirements

• 3+ years in a technical customer-facing role (TAM, Solutions Engineer, or Implementation Consultant).
• Strong working knowledge of REST APIs, webhooks, and asynchronous integration patterns.
• Hands-on experience with Web and/or Mobile SDK integration (iOS, Android, JavaScript/TypeScript).
• Proficiency with SQL for log analysis, troubleshooting, and operational reporting.
• Understanding of cloud infrastructure fundamentals (AWS preferred).
• Scripting ability in Python, Bash, or an equivalent language.

Preferred Qualifications

• Experience with identity verification, fraud prevention, or biometric authentication.
• Familiarity with compliance frameworks such as SOC 2, PCI, or GDPR/CCPA.
• Prior experience working at a high-growth SaaS or fintech company.

Benefits

• Flexible working hours and workplace.
• Open vacation policy.

About the Company

Incode is a Series B unicorn providing AI-powered identity solutions. Our platform enables leading banks, fintechs, and governments to deliver friction-free experiences while defeating fraud and safeguarding privacy.