Senior Technical Account Manager

Responsibilities

• Serve as the primary technical authority for Tier 1 Financial Services accounts, managing relationships with CISOs, Heads of Fraud, and Platform Engineering leaders.
• Own the end-to-end technical account relationship, including architecture reviews, roadmap alignment, and long-term platform strategy.
• Maintain deep working knowledge of customer integration architectures, including Web/Mobile SDKs, REST/webhooks, async patterns, and AWS deployment models.
• Lead incident response for assigned accounts, managing technical bridges, executive communication, and post-incident remediation plans.
• Manage formal change and release processes, including upgrade windows, test plans, and rollback procedures.
• Ensure compliance with regulatory frameworks such as SOC 2, PCI DSS, GDPR, and CCPA within customer integrations.
• Synthesize customer patterns into actionable product feedback for Engineering and Product teams.

Requirements

• 5+ years in a technical customer-facing role (TAM, Solutions Architect, or Principal SE) with ownership of Tier 1 enterprise accounts.
• Full-stack integration fluency: Web/Mobile SDK, REST/webhooks, async patterns, SQL, logs, and distributed tracing.
• Proven experience working with Tier 1 financial services institutions in a technical capacity.
• Hands-on AWS architecture experience, including multi-region deployment and availability zones.
• Proficiency in scripting and automation using Python, Bash, or equivalent languages.
• Experience with incident command and leading major production incidents at the enterprise level.
• Strong data analysis skills for building operational dashboards, health scorecards, and SLA reports.
• Working knowledge of regulatory frameworks (e.g., SOC 2, PCI DSS, GDPR/CCPA, or PIPEDA).

Preferred Qualifications

• Experience with identity verification, fraud prevention, biometrics, or related security products.
• Knowledge of SDK injection attacks, client-side security threat modeling, or mobile application security.
• Experience at a high-growth SaaS company scaling through a hypergrowth phase.

Benefits

• Flexible working hours and workplace.
• Open vacation policy.

About the Company

Incode is a Series B unicorn providing AI-powered identity solutions that allow leading banks, fintechs, and governments to deliver friction-free experiences while defeating fraud and safeguarding privacy.