Senior Technical Account Manager

Responsibilities

• Identify and act on post-sales growth opportunities within your merchant portfolio to grow GPV and feature adoption
• Provide education to merchants and internal teams on Cash App Pay and Afterpay features
• Partner with Solutions Engineering to ensure seamless pre-sales to post-sales handoffs
• Work cross-functionally with Product and Engineering to represent the merchant voice and frame feature requests
• Lead integration health monitoring using defined KPIs and perform root-cause analysis
• Leverage HTML, CSS, and JavaScript to assess and solve integration issues on merchant websites and in-store terminals
• Participate in on-call incident response rotation and contribute to end-to-end incident management
• Use AI and automation tools to improve efficiency in merchant analysis and issue detection

Requirements

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
• Prior hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development
• Experience managing and growing enterprise accounts
• Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
• Proficiency in JavaScript, HTML, and CSS
• Ability to use SQL for data analysis and troubleshooting
• Experience with monitoring tools such as Datadog or SumoLogic
• Strong commercial acumen and ability to engage with C-suite and VP-level stakeholders
• Practical experience using AI tools in a professional context

Preferred Qualifications

• Direct experience with buy-now-pay-later (BNPL), payment processing, or merchant acquiring
• Background in incident management

About the Company

Block builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.