Senior Technical Account Manager

Responsibilities

• Serve as the primary technical owner and advisor for a dedicated group of strategic enterprise clients
• Deliver an elevated technical support experience and build trusted relationships by becoming a subject matter expert on client businesses
• Act as the "voice of the customer" to provide contextual insights regarding product experience and drive optimizations
• Work cross-functionally with account managers and engineering teams to explore upsell opportunities and resolve operational challenges
• Serve as an escalation point for break-fix support and ad-hoc technical queries
• Support Quarterly Business Review (QBR) sessions, focusing on product roadmap updates and technical performance metrics

Requirements

• Bachelor’s degree in a STEM discipline
• At least 5 years of experience in an engineering, technical support, or Technical Account Manager (TAM) role
• Thorough understanding of the software development lifecycle (SDLC) and API architecture
• Proficiency in professional oral and written communication, with experience presenting to decision-makers
• Ability to manage multiple changing priorities in an entrepreneurial, fast-paced environment

Preferred Qualifications

• Knowledge of the payments domain or financial services
• Experience working with data to analyze transaction patterns and drive optimizations
• Experience integrating RESTful APIs into web applications
• Strong organizational skills and a self-starting mindset

Benefits

• Competitive salary range ($160K – $210K)
• Equity and bonus opportunities
• Comprehensive medical, dental, and vision insurance
• 401(k) plan and life insurance
• 20 days of paid vacation and 12 paid company holidays

About the Company

Airwallex is a unified payments and financial platform for global businesses. Powered by proprietary infrastructure and software, we empower over 200,000 businesses worldwide—including Brex, Rippling, and Qantas—to manage business accounts, payments, spend management, and treasury at a global scale.