Senior Technical Account Manager

Responsibilities

• Serve as the primary technical owner and advisor for a dedicated group of strategic enterprise clients
• Deliver an elevated technical support experience, acting as the "voice of the customer" for product teams
• Build trusted relationships by becoming a subject matter expert on client business and architecture
• Collaborate with commercial account managers to identify optimization and upsell opportunities
• Act as an escalation point for break-fix support and complex ad-hoc technical inquiries
• Support Quarterly Business Reviews (QBRs) by presenting product roadmap updates and performance metrics

Requirements

• Bachelor’s degree in a STEM discipline
• At least 5 years of experience in an engineering, technical support, or Technical Account Manager role
• Thorough understanding of the software development lifecycle (SDLC) and API architecture
• Proficiency in professional oral and written communication, including presenting to decision-makers
• Ability to manage multiple changing priorities in a fast-paced, entrepreneurial environment

Preferred Qualifications

• Knowledge of the payments domain or financial services
• Experience analyzing transaction patterns and using data to drive optimizations
• Experience integrating RESTful APIs into web applications
• Strong organizational skills and a self-starting mindset

Benefits

• Competitive salary range: $180K – $220K
• Equity and bonus opportunities
• Comprehensive medical, dental, and vision insurance
• 401(k) plan and life insurance
• 20 days of paid vacation and 12 paid company holidays per year

About the Company

Airwallex is a unified payments and financial platform for global businesses. Powered by proprietary infrastructure and software, we empower over 200,000 businesses worldwide—including Brex, Rippling, and Qantas—to manage business accounts, payments, spend management, and treasury at a global scale.