Senior Technical Account Manager - AEC

Responsibilities

• Establish and maintain working relationships with customers as a primary technical point of contact
• Provide priority handling and escalation of critical issues while monitoring service level compliance
• Deliver technical assistance and recommendations to enterprise customers based on data analytics
• Partner with customer IT and design groups to ensure efficient installation and performance of Autodesk cloud and desktop applications
• Manage proactive customer engagement through regular support case reviews and software performance assessments
• Lead key event management, such as major software upgrades, and provide technical health governance

Requirements

• Bachelor's degree or equivalent experience in Architectural, Civil, or Construction Engineering
• Minimum 5 years of experience supporting Autodesk AECO products (specifically Autodesk Revit) and cloud services (specifically Autodesk Construction Cloud/Forma)
• Fluency in Italian, Spanish, and English is required
• Strong analytical and troubleshooting skills within an enterprise environment
• Expert knowledge of workflows and data exchange
• Proven ability to manage multiple projects simultaneously and set clear priorities

Preferred Qualifications

• Technical consulting or technical project delivery experience with large, demanding clients
• Experience with Autodesk Navisworks and/or Autodesk AutoCAD
• Ability to present complex technical information to live or virtual audiences
• Proficiency in additional European languages

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. From the greenest buildings to the smartest factories, our software empowers creators to design and make a better world.