Senior Tech Associate

Responsibilities

• Take inbound calls regarding printer, router, and antivirus issues
• Diagnose technical issues and recommend appropriate service plans
• Sell technical support plans and relevant software to customers
• Handle customer issues to provide accurate resolutions

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
• Proven ability to troubleshoot Computer, Printer, Broadband, Router, Email, Mac, iPhone, and iPad issues
• Strong English communication skills
• Ability to work flexible night shifts
• Experience in closing calls independently

Benefits

• Fixed monthly salary paid into a salary account
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive programs
• Friendly working environment with no shift extensions

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses globally, leveraging its proprietary Digital Service Cloud technology platform.