Senior Systems Support Analyst

Responsibilities

• Act as a critical liaison between business stakeholders and technology development teams to support the Private Banking domain.
• Maintain a holistic view of the domain's current and future system needs and technology landscape.
• Ensure technical specifications are clearly, accurately, and thoroughly documented for system and process changes.
• Investigate and resolve incidents independently, escalating complex issues as necessary.
• Develop and maintain strong relationships with stakeholders and subject matter experts across technology and business areas.
• Manage the product backlog and ensure system requirements are assigned to the appropriate technology teams.
• Provide guidance with test validations, implementation, and the transition of changes to steady-state maintenance.

Requirements

• University degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of experience as a Systems Analyst within a complex enterprise environment.
• Proficiency in JIRA, Confluence, system architectural design, data mapping, and system flows.
• Strong proficiency in Agile/Scrum and SDLC methodologies.
• Ability to break down high-level requirements into structured insights and actionable outcomes.
• Strong verbal communication and troubleshooting skills.
• Ability to deliver results in a fast-paced, challenging, and dynamic environment.

Benefits

• Competitive rewards program including bonus, flexible vacation, personal, and sick days.
• Comprehensive benefits starting on day one.
• Upskilling opportunities through online courses, cross-functional development, and tuition assistance.
• Inclusive culture with access to various Employee Resource Groups (ERGs).
• Collaborative workspace featuring free tea and coffee.

About the Company

Scotiabank is a leading bank in the Americas, helping customers, families, and communities achieve success through a broad range of financial products and services, including personal and commercial banking, wealth management, and capital markets.