Senior Support Engineer

Responsibilities

• Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts
• Analyze and resolve technical issues and recommend solutions for changing needs
• Provide global support by managing tickets within ServiceNow and escalating priority issues
• Develop, document, and implement standard operating procedures and customer service guidelines
• Manage and prioritize multiple problems with minimal supervision
• Provide local A/V support and manage video collaboration tools like Zoom
• Maintain local inventory accuracy and coordinate equipment
• Prepare new hire hardware and run weekly new hire orientations
• Troubleshoot client-side network connectivity issues

Requirements

• Minimum of 5+ years experience supporting information technology infrastructure
• Minimum of 2 years experience providing executive-level support
• Strong experience with Mac OS systems at the user level
• Experience with change control policies and procedures
• Experience administering small-size corporate server rooms
• Proficiency with Zoom, Slack, Okta, Confluence, JIRA, and ServiceNow
• Experience with Office 365, Google Administration, Jamf, and Active Directory
• Ability to work a flexible schedule including overtime and after-hours work

About the Company

Snowflake is powering the era of the agentic enterprise, helping to redefine the future of how work gets done through innovation and AI-native thinking.