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Posted 6 hours ago
Senior Support Engineer
LiteLLMSenior Support Engineer
Perks & benefits
Health InsuranceMedical InsurancePaid Leave
Requirements
Technical depth with LiteLLM product surface, Root cause analysis skills, Ability to submit pull requests, Metrics-driven approach
Skills
AILLM
About the role
Responsibilities
- Own the support queue and work through tickets to drive customers to success
- Diagnose customer issues and solve for the root cause, not just the symptom
- Reproduce customer issues in their specific environments
- Submit pull requests for bug fixes and improvements where needed
- Act as the technical voice of the customer back to engineering
Requirements
- Technical depth and real familiarity with the LiteLLM product surface
- Obsessed with customers and making them successful with the product
- Obsessed with solving root causes rather than patching over problems
- Metrics-driven and hardworking, ready to move through a high volume of tickets
- A strong bias toward understanding problems deeply
Benefits
- Competitive salary
- Health, dental, and vision benefits
- 401k plan with 3.5% match
About the Company
LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services.
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LiteLLM · San Francisco
