Senior Support Engineer - Cloud

Responsibilities

• Own Customer Service Requests from contract validation through to final issue resolution
• Provide data-driven solutions to customer-reported problems to prevent service degradation
• Play an active role in emergency situations to ensure timely restoration of customer networks
• Oversee SLA and KPI performance, driving enhancements through consultative approaches
• Plan and execute contracted software implementations within customer networks
• Implement corrective actions in the event of unsuccessful software loading

Requirements

• Experience in Customer Problem Management and Customer Success
• Strong Data Analysis skills and familiarity with Machine Learning
• Proficiency in Change Management and Release Management
• Proven ability in Negotiation and Customer Relationship Building
• Competence in preemptive support and CSR handling processes

Benefits

• Learning and development opportunities to evolve your skillsets and career
• A culture built on professionalism, respect, perseverance, and integrity
• Reward and recognition programs to celebrate your impact on business success