Senior Support Engineer

Responsibilities

• Provide first and second-level technical support for end users regarding hardware, software, and networks
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment
• Manage user accounts, permissions, and email access via Active Directory and Microsoft 365
• Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP
• Monitor and maintain IT infrastructure, servers, and network devices
• Respond to service requests and incidents through the ticketing system within defined SLAs
• Support virtualization environments such as VMware or Hyper-V
• Assist with backup, recovery, and disaster recovery procedures
• Maintain accurate records of incidents, solutions, and asset inventory
• Prepare technical documentation, user guides, and knowledge base articles

Requirements

• Minimum 3 years of experience in IT Support, Technical Support, or Infrastructure Support roles
• Strong knowledge of Windows 10/11 and Windows Server environments
• Proven experience with Active Directory and Microsoft 365 administration
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience supporting routers, switches, firewalls, and wireless networks
• Knowledge of virtualization technologies such as VMware or Hyper-V
• Experience using ITSM or ticketing systems
• Basic understanding of cybersecurity principles and endpoint protection

About the Company

BlackStone eIT provides specialized IT outsourcing and technical services, ensuring businesses maintain smooth and efficient digital operations.