Senior Supervisor, Customer Experience

Responsibilities

• Supervise daily tasks of complex business, technical support, or production teams
• Set team priorities to ensure timely completion of all objectives
• Coach front-line supervisors and tier 2 or 3 agents to enhance performance
• Deliver quality, productivity, and compliance KPI reports
• Manage performance appraisals, pay reviews, and training for employees
• Resolve day-to-day technical and operational problems
• Engage with clients for regular business updates and process improvements
• Coordinate work activities with other supervisors and manage hiring/termination actions

Requirements

• Broad technical expertise and deep industry knowledge
• Proven experience in performance management and operational management
• Strong training management skills to support employee development
• Excellent clear communication skills for exchanging information and handling sensitive issues
• Ability to work unsupervised and make decisions based on business plans and policies
• Experience in functional, operational, or program management

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and millions of people worldwide.