Senior Student Success Officer at Griffith University - ScoutJobs - The AI-curated global job board
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Griffith University
Posted 20 hours ago

Senior Student Success Officer

Griffith University

Requirements

experience in student lifecycle, knowledge of CRM systems, strong communication skills, interpersonal skills, problem-solving skills

Skills

CRM

About the role

Responsibilities

  • Respond to student enquiries regarding enrolment applications, progression planning, and academic success
  • Provide expert advice on course enrolment and academic pathways
  • Resolve complex student issues that fall outside standard university policies
  • Collaborate with internal teams to support coordinated service delivery and expertise sharing
  • Support student engagement activities from recruitment and orientation through to program completion
  • Assist with the implementation of Student Success programs and coaching initiatives
  • Ensure compliance with university policies, legal requirements, equity, and safety standards

Requirements

  • Demonstrated experience across the student lifecycle, including enrolment and academic planning
  • Working knowledge of CRM systems and the ability to adapt to new technologies
  • Strong communication and interpersonal skills
  • Proven ability to work effectively both independently and across multidisciplinary teams
  • Strong problem-solving skills and attention to detail in a fast-paced environment

Benefits

  • Competitive salary range (HEW Level 5) plus 17% superannuation
  • Salary packaging options and corporate health discounts
  • Generous leave entitlements, including paid parental leave and leave loading
  • Opportunities for internal mobility and professional development

About the Company

Griffith University is a leading research institution dedicated to academic excellence and the transformative power of education. We bring together exceptional minds from across the globe to challenge boundaries and pursue excellence in a diverse and inclusive environment.

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Senior Student Success Officer

Griffith University · Gold Coast

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