Senior Student Success Officer

Responsibilities

• Respond to student enquiries regarding enrolment applications, progression planning, and academic success
• Provide expert advice on course enrolment and academic pathways
• Resolve complex student issues that fall outside standard university policies
• Collaborate with internal teams to support coordinated service delivery and expertise sharing
• Support student engagement activities from recruitment and orientation through to program completion
• Assist with the implementation of Student Success programs and coaching initiatives
• Ensure compliance with university policies, legal requirements, equity, and safety standards

Requirements

• Demonstrated experience across the student lifecycle, including enrolment and academic planning
• Working knowledge of CRM systems and the ability to adapt to new technologies
• Strong communication and interpersonal skills
• Proven ability to work effectively both independently and across multidisciplinary teams
• Strong problem-solving skills and attention to detail in a fast-paced environment

Benefits

• Competitive salary range (HEW Level 5) plus 17% superannuation
• Salary packaging options and corporate health discounts
• Generous leave entitlements, including paid parental leave and leave loading
• Opportunities for internal mobility and professional development

About the Company

Griffith University is a leading research institution dedicated to academic excellence and the transformative power of education. We bring together exceptional minds from across the globe to challenge boundaries and pursue excellence in a diverse and inclusive environment.