Senior Strategy Manager - Talent Acquisition & Retention

Responsibilities

• Define talent profiles and role expectations by partnering with field leadership to articulate competencies and success profiles.
• Act as a critical liaison between the Talent Acquisition team and field leadership to translate frontline needs into recruitment strategies.
• Design and implement retention and engagement programs based on data and field feedback to reduce turnover.
• Analyze recruitment metrics, engagement surveys, and retention data to identify trends and provide actionable strategic insights to leadership.
• Manage program execution by developing detailed project plans, timelines, and deliverables.
• Champion frontline advocacy to ensure field perspectives are embedded in all talent strategies.
• Monitor industry trends to innovate and enhance the workplace experience.

Requirements

• Proven excellence in project management with the ability to manage multiple initiatives simultaneously.
• Strong cross-functional collaboration skills to partner across TA, Field Leadership, and People and Culture teams.
• Data-driven and analytical mindset with the ability to translate complex data into actionable recommendations.
• Exceptional communication skills for presenting strategies to both field and executive-level stakeholders.
• Strategic thinking capabilities to align talent acquisition and retention with overall business outcomes.
• High level of organization and attention to detail in fast-paced environments.

Preferred Qualifications

• Experience in talent acquisition, recruitment strategy, or workforce planning.
• Experience developing and executing employee retention or engagement programs.
• Post-secondary education in Business, Human Resources, or Organizational Psychology.
• Bilingualism in English and French.

Benefits

• Comprehensive total rewards package including competitive salary and bonus structures.
• Minimum of 3 weeks of vacation and a flexible benefits plan.
• Hybrid work flexibility (in-office, virtual, or a combination).
• Generous company-matched pension and share purchase programs.
• Opportunities for career growth, learning, and development.

About the Company

TELUS is a people-focused, customer-first, purpose-driven team dedicated to improving lives through technology solutions. TELUS Retail Limited (TRL) operates a network of corporately owned stores serving customers across Canada with telecommunications, health, and security needs.