Senior Strategic Engagement Manager

About the Company

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

Responsibilities

• Lead strategic enterprise engagements end to end, owning success plans, KPIs, and measurable business outcomes
• Translate executive-level AI and CX strategies into tangible impact across multiple business units
• Orchestrate implementation and delivery, managing timelines, dependencies, and cross-functional execution
• Build and sustain strong, trust-based relationships with senior stakeholders
• Drive value realization through data-driven storytelling and executive business reviews
• Identify and unlock expansion opportunities by scaling successful initiatives
• Partner cross-functionally with Account Executives, Solution Engineers, and Value Consultants

Requirements

• 8+ years of experience in enterprise software, consulting, customer success, or engagement management
• Proven track record of leading complex enterprise engagements
• Strong ownership mindset and ability to navigate ambiguity
• Executive presence with ability to influence senior stakeholders
• Understanding of AI, automation, and enterprise systems
• Structured, proactive, and collaborative approach

Preferred Qualifications

• Advanced degree (MBA or Master’s in Business, Engineering, or related field)
• Exposure to AI, cloud, or data-related domains
• Experience working in complex, multi-region enterprise environments