Senior Staff Product Manager, AI Experience

Responsibilities

• Own the Member & AI Experience surface, including conversational AI, the homepage, community, and proactive guidance tools.
• Define the agentic product architecture for member-facing experiences, determining when the system leads, responds, or escalates to clinical teams.
• Establish an eval-driven development workflow by creating quality metrics for AI outputs and iterating at high velocity.
• Drive engagement and roadmap strategy for the community surface to build for a population rather than just individual sessions.
• Partner closely with clinical product teams (Maternity, Fertility) to ensure a coherent and effective AI experience across all programs.
• Analyze member engagement data to identify activation points, drop-off risks, and the impact of AI interventions.

Requirements

• 7+ years of experience in product management, specifically building consumer-facing products.
• Direct experience building and shipping conversational AI or agentic systems in a production environment.
• Deep technical fluency in prompt engineering, evaluation frameworks, RAG, and agent orchestration.
• Strong data skills, including engagement instrumentation and defining AI quality metrics.
• Ability to ship 0-to-1 products at high velocity through fast experimentation and data-driven iteration.
• Clinical empathy and the ability to balance high-quality consumer experience with clinical accuracy and rigor.

Preferred Qualifications

• Experience owning community or social surfaces within a product ecosystem.
• Proven track record of leading product resets focused on speed and member obsession.

Benefits

• Maven for Mavens: full access to the platform, including mental health, reproductive health, and pediatrics.
• 16 weeks of 100% paid parental leave and a new parent stipend.
• 401K matching for US-based employees with immediate vesting.
• Annual professional development stipend and access to a personal career coach.
• Hybrid work model with wellness partnerships and in-office meals.

About the Company

Maven Clinic is the world's largest virtual clinic for women and families. We provide clinical, emotional, and financial support across the entire family building journey, from fertility to menopause. Recognized by TIME, Fast Company, and Fortune, Maven is on a mission to make healthcare work for everyone through award-winning digital programs and industry-leading innovation.